Return Notice
If the product has quality problems, provide product pictures (reminder: a picture clearly shows all product conditions, contact us for relevant after-sales processing).
Circumstances applicable to returns
You return the product to the specified return address. After TITAN receives the returned item, a refund will be arranged within 1-2 working days. Refunds may need to go through a U.S. intermediary bank and take 1-5 business days to return to the payment account.
Return time frame
Products are returned within 30 business days of the delivery date. And return the product to the designated address. (Address Add: Shengjing Homeland ,14F , Building B , Bajianbao Rd, Lixia District, Jinan, Shandong, China, 250131) (Contact Wehcat/Whatsapp: +86 13064064064 )
TITAN can also provide a full refund for damage or loss caused by the shipping company or other circumstances beyond our control, please contact us to solve the problem.
Refund instructions
Refund within 1-2 working days after receiving the product. Refunds may need to go through a U.S. intermediary bank and take 1-5 business days to return to the payment account. Refunds will be made to the original credit/debit card/online banking provided at the time of purchase. If using a payment gateway, the refund will be made to the same account. If you no longer use the original card, please contact us in advance.
Circumstances where a refund applies
1. The product is not damaged, we will provide you with a full refund.
2. The customer is responsible for all return shipping and other charges (such as handling, damage, etc.) that may be incurred during the return process.
If you have more questions about the return policy, please contact us.
Collect Personal Information
When you visit this website, we collect certain information about your device, your interactions with this website and as necessary to process your purchases. We may also collect additional information if you contact us for customer support. This Privacy Policy refers to any information about an identifiable individual, including the information below, as "Personal Information". Please see the list below for what personal information we collect and why we collect it.
Device Information
Purpose of collection: to accurately load the website for you, and conduct traffic trend analysis on website usage to optimize our website.
Sources Collected: Automatically collected when you visit our website using cookies, log files, web beacons, tags or pixels.
Personal information collected: web browser version, IP address, time zone, and how you interact with this website (referring/exit pages, website links clicked, etc.).
Transaction/Order Information
Purposes of collection: to provide you with products or services, to perform our contracts, to process your payment information, to arrange shipping, and to provide you with invoices and/or order confirmations, to communicate with you, to screen our orders for potential risk or fraud , and to provide you with information about our products or services when consistent with the preferences you have shared with us.
1. Shipping Method
We provide sea transportation and land transportation services, you are welcome to get a free quotation by filling in the form with your name, email, full address, products and requirements,
We will contact you shortly with complete information, including the most suitable shipping method.
When transporting flatbed trailers, many customers use container transportation, which has low transportation costs and short transportation time.
Other trailers usually use bulk carriers or ro-ro ships. The TITAN truck trailer will be sprayed with wax and covered with a tarp.
When the trailer arrives at your seaport or destination, you can pick up the goods with the bill of lading we provide.
2. Delivery Time
Order processing time: After we receive all the payment, we need 3-5 working days to start waxing, packing and other preparations for the semi trailer, and we will send out within 5 working days after receiving the payment. Delivery to the shipping company to start shipping service.
Shipping time: The shipping company may take 3 to 15 working days to deliver to the buyer's agreed location.
3. Shipping
Our company bears all sea freight and land freight, customers do not bear the freight.
4. Shipment Tracking
The process is relatively simple and well organized. Once the semi trailer leaves our factory, your shipment will be assigned a delivery number. TITAN sales will send you the package pictures and logistics information of the vehicle at any time.
5. Damaged Goods
We deliver your product safely and at a reasonable price with our carrier of choice. Sometimes goods may be damaged. While this is rare, there is a simple procedure customers can follow to expedite the claim process.
Customers can contact us at sales@titanvehicle.com or at Mobile number: +86 13064064064.
6. Shipping Tips
During the COVID-19 pandemic, uncertainty in global ocean shipping has increased, and some sailing schedules may be extended.
TITAN is not responsible for additional tools or modifications sold or performed on any semi trailer. Warranty may be voided upon the addition of such described tools and/or modifications, determined on a case-by-case basis. Normal user alignment, adjustment, tuning and machine settings are not covered by this warranty.
It is the responsibility of the user to understand basic settings and procedures and to properly maintain the equipment in accordance with the standards provided by the manufacturer.
Technical support to install replacement parts is primarily provided by phone, WhatsApp, e-mail or TITAN customer support online. The labor required to install replacement parts is the responsibility of the user. TITAN is not responsible for damage or loss caused by a freight company or other circumstances, not in our control. All claims for loss or damaged goods must be notified to TITAN within twenty-four hours of delivery. Please contact our customer service department for more information. Only new semi trailer sold to the original owner is covered by this warranty.
Guarantee And Warranty
Pre-sale Service Professional R & D team, based on the frontier of science and technology, adhering to the concept of environmental protection to make our products constantly updated and iterative. TITAN Vehicle can meet what production needs you to have.
After-sale Service The professional after-sales service team provides you with 24-hour online and offline services in multiple languages. No matter where you are or any problems what have you encountered, TITAN Vehicle can solve problems for you.
1. The whole machine is guaranteed for one year, except for wearing parts.
2. Provide a full-service system from inquiry to after-sales.
3. Professional engineers provide 24/7 technical services.
4. Special spare parts reserve to ensure your semi trailer can work properly.
5. Free professional trailer operation training(side loader trailer).
